Customer Service and Return Policy

In Favour is committed to providing quality products and ensuring our customer’s satisfaction. To this end, we will accept the return of product for merchandise refund. Returns are subject to a 10% restocking charge. Product must be returned within two months of original purchase and must be in original packaged condition. We regret that we are unable to accept returns of additional guest packages, without exception. If your order has been damaged during delivery, please notify us immediately. If we have made an error in shipping the merchandise you ordered, please contact us immediately at 613-826-3030 or toll free at (866) 454-0998. We will make every effort to fix the mistake and ship the correct product.